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SPT SOLUTIONS

AI and automation solutions designed around your operations

From workflow discovery to operation and optimization — one team accountable for the outcome.

Customer service & reception agents

AI employees that answer, collect requests, book and hand cases to your team — in many languages and dialects.

  • WhatsApp, Messenger, Instagram and web
  • Knowledge base approved by your team
  • Human handover with summary

Process & workflow automation

Reliable workflows for requests, approvals and notifications, with deduplication, error handling and monitoring.

  • Built on SPT Hub and custom services
  • Retries and idempotency
  • Error-only alerts

Systems integration

Connect channels to booking, accounting, CRM and ERP systems via official APIs — every action confirmed.

  • Clear source of truth per record
  • Idempotency keys and audit trails
  • Tested in a sandbox first

Document & image processing

Extract data from requests, invoices, receipts, contracts and reports — then organize and route it automatically.

  • Read images and files
  • Classify and route
  • Human review for sensitive cases

Voice agents

Understand and answer voice messages, and AI calls where technically and legally feasible.

  • Speech to text
  • Voice replies
  • Phone calls: in development

Reporting & custom applications

Dashboards, portals and business apps built on your real operational data.

  • Verifiable metrics
  • Management dashboards
  • Tailored apps

FROM MESSAGE TO VERIFIED ACTION

From a customer message to a completed action — automatically

  1. 01Running

    Customer message

    WhatsApp · Messenger

  2. 02Waiting

    AI agent

    Dialect & intent

  3. 03Waiting

    Business logic

    Rules & permissions

  4. 04Waiting

    SPT Hub

    Workflow orchestration

  5. 05Waiting

    Booking system / CRM

    Record write

  6. 06Waiting

    Completed action

    Confirmed at source

  7. 07Waiting

    Analytics

    Measurement

LIVE EXECUTION LOG

  • 09:14:02Message received: “I'd like an appointment on Sunday at 10”

The principle we build on

A customer is never told an action succeeded until the source system confirms it.

Illustrative demo with test data.

How we work

  1. 01

    Discovery

    Study the current workflow and set baseline metrics.

  2. 02

    Design

    Written scope, defined integrations and acceptance criteria.

  3. 03

    Build & test

    Sandbox environment and test cases before going live.

  4. 04

    Operate & improve

    Monitoring, reporting and continuous improvement.

Turn your operations into an intelligent system that runs around the clock

Start by trying Noha, then we'll design a solution that fits your organization — whatever its industry or size.